:root{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--bg:#080a0d;--surface:#12151a;--surface-2:#181d24;--border:#252c36;--border-strong:#344253;--text:#f4f4f5;--muted:#8a9099;--subtle:#626b77;--primary:#26313f;--primary-strong:#33445a;--primary-soft:#18212c;--accent:#d7e4f2;--focus:#55708f;--ambient-blue:#4a8ed613;--ambient-blue-soft:#5281b10a;--success:#1f9d68;--warning:#d59b22;--danger:#d94c4c;--shadow:none}html[data-theme=light]{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--bg:#f7f9fb;--surface:#fff;--surface-2:#f0f3f7;--border:#dfe5ec;--border-strong:#cbd4df;--text:#181a1f;--muted:#626a75;--subtle:#838d99;--primary:#273545;--primary-strong:#35485e;--primary-soft:#eaf0f6;--accent:#304a68;--focus:#8ba4bf;--ambient-blue:#4785c614;--ambient-blue-soft:#5989b80b;--success:#157f52;--warning:#a66d00;--danger:#c43232;--shadow:0 16px 40px #1e3a5814}::view-transition-old(root){mix-blend-mode:normal}::view-transition-new(root){mix-blend-mode:normal}::view-transition-old(root){z-index:1;animation:.28s cubic-bezier(.4,0,.2,1) both theme-crossfade-out}::view-transition-new(root){z-index:2;animation:.28s cubic-bezier(.4,0,.2,1) both theme-crossfade-in}@keyframes theme-crossfade-out{0%{opacity:1}to{opacity:0}}@keyframes theme-crossfade-in{0%{opacity:0}to{opacity:1}}*{box-sizing:border-box}html,body{background-color:var(--bg);min-height:100%;color:var(--text);margin:0;font-family:Arial,Noto Sans KR,Apple SD Gothic Neo,sans-serif}body{isolation:isolate;background-image:radial-gradient(circle at 12% -8%, var(--ambient-blue), transparent 32rem), radial-gradient(circle at 92% 22%, var(--ambient-blue-soft), transparent 28rem);background-attachment:fixed;flex-direction:column;min-width:320px;min-height:100vh;font-size:14px;line-height:1.55;display:flex}.pointer-click-layer{z-index:2000;pointer-events:none;display:none;position:fixed;inset:0;overflow:hidden}.pointer-click-ripple{border:1px solid color-mix(in srgb, var(--focus) 70%, transparent);background:radial-gradient(circle, color-mix(in srgb, var(--focus) 38%, transparent), transparent 65%);border-radius:50%;width:24px;height:24px;animation:.52s ease-out forwards pointer-click-ripple;position:absolute;transform:translate(-50%,-50%)scale(.35)}@keyframes pointer-click-ripple{to{opacity:0;transform:translate(-50%,-50%)scale(3.8)}}@media (hover:hover) and (pointer:fine){.pointer-click-layer{display:block}}a{color:inherit;text-decoration:none}::selection{color:#fff;background:#a678fd54}html[data-theme=light] ::selection{color:#181a1f;background:#a678fd54}button,input,select,textarea{font:inherit}main{flex:1 0 auto;min-height:0}.site-header{z-index:1000;border-bottom:1px solid var(--border);background:color-mix(in srgb, var(--bg) 92%, transparent);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);justify-content:space-between;align-items:center;gap:16px;min-height:48px;padding:6px clamp(14px,3vw,42px);display:flex;position:sticky;top:0}.header-left{flex:1 1 0;align-items:center;gap:12px;min-width:0;display:flex}.brand{align-items:center;gap:8px;min-width:fit-content;display:inline-flex}.brand-mark{border:1px solid var(--border);background:var(--surface-2);width:24px;height:24px;color:var(--text);border-radius:6px;place-items:center;font-size:12px;font-weight:600;display:grid;overflow:hidden}.brand-logo{object-fit:cover;width:100%;height:100%;display:block}.brand-title{color:var(--text);white-space:nowrap;font-size:13px;font-weight:600}.site-nav{flex-wrap:wrap;flex:0 auto;justify-content:flex-start;gap:2px;display:flex}.site-nav>a,.site-nav .policy-menu-trigger,.ghost-button,.theme-toggle{min-height:32px;color:var(--muted);cursor:pointer;background:0 0;border:1px solid #0000;border-radius:7px;justify-content:center;align-items:center;padding:0 8px;font-size:13px;display:inline-flex}.icon-button{width:34px;padding:0}.icon-button svg{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.8px;width:17px;height:17px}.site-nav>a,.site-nav .policy-menu-trigger{background:0 0;border-color:#0000;position:relative}.ghost-button:hover,.theme-toggle:hover{border-color:var(--border);background:var(--surface-2);color:var(--text)}.header-login-button{border:1px solid var(--border-strong);background:var(--primary);color:#f4f4f5;border-radius:7px;justify-content:center;align-items:center;gap:6px;min-height:32px;padding:0 12px;font-size:13px;font-weight:500;display:inline-flex}.header-login-button svg{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.8px;flex:none;width:15px;height:15px}.header-login-button:hover{border-color:var(--border-strong);background:var(--primary-strong)}.header-login-button:focus-visible{border-color:var(--focus);box-shadow:0 0 0 3px color-mix(in srgb, var(--focus) 22%, transparent);outline:none}.site-nav>a:after,.site-nav .policy-menu-trigger:after{content:"";transform-origin:0;background:currentColor;border-radius:999px;height:2px;transition:transform .18s;position:absolute;bottom:3px;left:8px;right:8px;transform:scaleX(0)}.site-nav>a:hover,.site-nav .policy-menu-trigger:hover,.site-nav .policy-menu.is-open .policy-menu-trigger{color:var(--text);background:0 0;border-color:#0000}.site-nav>a:hover:after,.site-nav .policy-menu-trigger:hover:after,.site-nav .policy-menu.is-open .policy-menu-trigger:after{transform:scaleX(1)}.policy-menu{flex:none;position:relative}.policy-menu-trigger{gap:4px}.policy-menu-trigger svg{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.6px;width:14px;height:14px;transition:transform .16s}.policy-menu.is-open .policy-menu-trigger svg{transform:rotate(180deg)}.policy-menu-popover{z-index:60;border:1px solid var(--border);background:color-mix(in srgb, var(--surface) 96%, transparent);width:252px;box-shadow:var(--shadow);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);opacity:0;visibility:hidden;pointer-events:none;transform-origin:0 0;will-change:opacity, transform;border-radius:11px;padding:6px;transition:opacity .14s,transform .18s cubic-bezier(.22,1,.36,1),visibility 0s linear .18s;display:grid;position:absolute;top:calc(100% + 8px);left:0;transform:translateY(-6px)scale(.98)}.policy-menu.is-open .policy-menu-popover{opacity:1;visibility:visible;pointer-events:auto;transition-delay:0s;transform:translateY(0)scale(1)}.policy-menu-popover a{min-height:0;color:var(--text);border:1px solid #0000;border-radius:8px;padding:9px 10px;display:block}.policy-menu-popover a:hover,.policy-menu-popover a:focus-visible{border-color:var(--border);background:var(--surface-2);outline:0}.policy-menu-popover strong{font-size:13px;font-weight:600}.header-search{z-index:35;flex:0 360px;width:min(360px,34vw);min-width:240px;position:relative}.header-search input{background:color-mix(in srgb, var(--surface) 86%, transparent);border-radius:999px;min-height:34px;padding:0 36px;font-size:13px}.header-search input:focus{background:var(--surface)}.header-search-icon{width:16px;height:16px;color:var(--subtle);pointer-events:none;display:inline-flex;position:absolute;top:50%;left:12px;transform:translateY(-50%)}.header-search-icon svg{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;width:16px;height:16px}.header-search-popover{border:1px solid var(--border);background:color-mix(in srgb, var(--surface) 98%, transparent);opacity:0;visibility:hidden;pointer-events:none;border-radius:10px;gap:8px;width:min(420px,100vw - 28px);padding:10px;transition:opacity .16s,visibility 0s linear .16s;display:grid;position:absolute;top:calc(100% + 8px);left:50%;transform:translate(-50%);box-shadow:0 18px 42px #0000003d}.header-search-popover.is-open{opacity:1;visibility:visible;pointer-events:auto;transition-delay:0s}.header-search-results{gap:4px;max-height:320px;display:grid;overflow:auto}.header-search-result,.header-search-all{border:1px solid #0000;border-radius:8px;gap:3px;padding:10px;display:grid}.header-search-result:hover,.header-search-all:hover{border-color:var(--border);background:var(--surface-2)}.header-search-result strong{color:var(--text);font-size:13px;font-weight:600}.header-search-result span,.header-search-empty,.header-search-all{color:var(--muted);margin:0;font-size:12px;line-height:1.55}.header-search-result span{-webkit-line-clamp:2;-webkit-box-orient:vertical;display:-webkit-box;overflow:hidden}.header-search-all{border-color:var(--border);background:color-mix(in srgb, var(--surface-2) 62%, transparent);color:var(--text);justify-content:center;font-weight:600}.header-actions{flex:1 1 0;justify-content:flex-end;align-items:center;gap:6px;display:flex}.mobile-header-actions,.mobile-menu-backdrop,.mobile-nav-panel{display:none}.mobile-menu-button,.mobile-panel-close{border:1px solid var(--border);background:var(--surface);width:38px;height:38px;color:var(--text);cursor:pointer;border-radius:9px;justify-content:center;align-items:center}.mobile-menu-button svg,.mobile-panel-close svg{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.9px;width:20px;height:20px}.user-menu{position:relative}.user-menu-trigger{border:1px solid var(--border);background:var(--surface);max-width:260px;min-height:36px;color:var(--text);cursor:pointer;border-radius:999px;align-items:center;gap:8px;padding:2px 8px 2px 4px;display:inline-flex}.user-menu-trigger:hover{border-color:var(--border-strong);background:var(--surface-2)}.user-menu-trigger svg{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.8px;flex:none;width:16px;height:16px;transition:transform .18s}.user-menu-trigger[aria-expanded=true]>svg{transform:rotate(180deg)}.user-trigger-text{min-width:0}.user-trigger-text strong{text-overflow:ellipsis;white-space:nowrap;max-width:170px;font-size:12px;font-weight:500;display:block;overflow:hidden}.user-avatar{border:1px solid var(--border);background:var(--primary-soft);width:30px;height:30px;color:var(--text);border-radius:999px;flex:none;place-items:center;font-size:12px;font-weight:600;display:inline-grid;overflow:hidden}.user-avatar.large{width:42px;height:42px;font-size:15px}.user-avatar img{object-fit:cover;width:100%;height:100%}.user-dropdown{z-index:30;border:1px solid var(--border);background:var(--surface);width:min(300px,100vw - 28px);box-shadow:var(--shadow);opacity:0;visibility:hidden;pointer-events:none;transform-origin:100% 0;border-radius:8px;gap:8px;padding:12px;transition:opacity .14s,transform .18s cubic-bezier(.22,1,.36,1),visibility 0s linear .18s;display:grid;position:absolute;top:calc(100% + 8px);right:0;transform:translateY(-6px)scale(.98)}.user-menu.is-open .user-dropdown{opacity:1;visibility:visible;pointer-events:auto;transition-delay:0s;transform:translateY(0)scale(1)}.user-dropdown-profile{border-bottom:1px solid var(--border);grid-template-columns:auto minmax(0,1fr);align-items:center;gap:10px;padding-bottom:8px;display:grid}.user-dropdown-profile div{min-width:0}.user-dropdown-profile div>strong,.user-dropdown-profile div>span{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.user-dropdown-profile div>strong{font-weight:500}.user-dropdown-profile div>span{color:var(--muted);font-size:13px}.user-dropdown a,.user-dropdown button{min-height:36px;color:var(--text);text-align:left;cursor:pointer;background:0 0;border:1px solid #0000;border-radius:7px;align-items:center;padding:0 10px;font-size:13px;display:flex}.user-dropdown a:hover,.user-dropdown button:hover{border-color:var(--border);background:var(--surface-2)}.user-dropdown button:disabled{cursor:not-allowed;opacity:.55}.primary-button,.discord-button,.mlkc-sso-button{border:1px solid var(--border-strong);background:var(--primary);color:#f4f4f5;cursor:pointer;border-radius:8px;justify-content:center;align-items:center;min-height:40px;padding:0 14px;font-size:13px;font-weight:500;display:inline-flex}.primary-button:hover,.discord-button:hover,.mlkc-sso-button:hover{background:var(--primary-strong);border-color:var(--border-strong)}.primary-button:disabled{cursor:not-allowed;opacity:.55}.discord-button{color:#fff;background:#5865f2;border-color:#5865f2;width:100%}.discord-button:hover{background:#4752c4;border-color:#4752c4}.mlkc-sso-button{background:var(--surface-2);width:100%;color:var(--text);gap:8px;font-weight:600}.mlkc-sso-button:hover{border-color:var(--focus);background:color-mix(in srgb, var(--focus) 10%, var(--surface-2))}.mlkc-sso-button svg{flex:none;width:20px;height:20px}.role-pill,.status-badge{border:1px solid var(--border);background:var(--surface-2);width:fit-content;min-height:26px;color:var(--muted);border-radius:999px;align-items:center;padding:0 10px;font-size:12px;font-weight:500;display:inline-flex}.role-admin{background:color-mix(in srgb, var(--warning) 20%, transparent);color:var(--warning)}.status-open{background:color-mix(in srgb, var(--warning) 18%, transparent);color:var(--warning)}.status-answered{background:color-mix(in srgb, var(--success) 20%, transparent);color:var(--success)}.status-closed{background:color-mix(in srgb, var(--subtle) 20%, transparent);color:var(--muted)}.page-shell,.narrow-shell,.article-shell,.auth-page,.ticket-detail-shell{width:min(1180px,100% - 40px);margin:0 auto;padding:56px 0 70px}.narrow-shell{width:min(820px,100% - 40px)}.article-shell{width:min(840px,100% - 40px)}.auth-page{place-items:center;width:min(960px,100% - 40px);min-height:100vh;padding:40px 0;display:grid}.auth-card.login-failure-card{border:1px solid var(--border);background:var(--surface);text-align:center;border-radius:12px;justify-items:center;width:min(440px,100%);min-width:0;padding:clamp(20px,5vw,32px)}.login-failure-card .form-error{overflow-wrap:anywhere;line-height:1.7}.login-home-link{text-underline-offset:4px;align-items:center;min-height:44px;text-decoration:underline;display:inline-flex}.login-page-transition{animation:.42s cubic-bezier(.22,1,.36,1) both login-page-enter}.page-transition{animation:.68s cubic-bezier(.22,1,.36,1) both page-crossfade-up}@keyframes page-crossfade-up{0%{opacity:0;transform:translateY(22px)}to{opacity:1;transform:translateY(0)}}@keyframes login-page-enter{0%{opacity:0;transform:translateY(16px)scale(.99)}to{opacity:1;transform:translateY(0)scale(1)}}.hero-section,.page-heading{justify-content:space-between;align-items:flex-start;gap:24px;margin-bottom:34px;display:flex}.hero-section{border-bottom:0;align-items:center;min-height:310px}.help-hero{text-align:center;flex-direction:column;justify-content:center;gap:14px;margin-bottom:56px}.help-hero .search-form{width:min(580px,100%);margin-top:26px}.hero-section h1,.page-heading h1,.article-shell h1,.auth-card h1,.ticket-title-block h1{letter-spacing:0;margin:0;font-size:clamp(28px,3.6vw,42px);font-weight:600;line-height:1.1}.page-heading h1,.article-shell h1,.auth-card h1,.ticket-title-block h1{font-size:clamp(24px,2.8vw,32px)}.hero-section p,.page-heading p,.auth-card p{max-width:680px}.hero-actions{flex-wrap:wrap;gap:10px;display:flex}.eyebrow{color:var(--accent);letter-spacing:.08em;text-transform:uppercase;margin:0 0 8px;font-size:13px;font-weight:600}.muted{color:var(--muted)}.spacious{padding:34px 0}.search-section{margin-bottom:22px}.search-form{grid-template-columns:1fr auto;gap:10px;display:grid}.auto-search-form{display:block;position:relative}.auto-search-form input{padding-left:42px;padding-right:42px}.search-icon{width:18px;height:18px;color:var(--subtle);pointer-events:none;display:inline-flex;position:absolute;top:50%;left:14px;transform:translateY(-50%)}.search-icon svg{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;width:18px;height:18px}.search-clear-button{width:30px;height:30px;color:var(--subtle);cursor:pointer;background:0 0;border:1px solid #0000;border-radius:999px;place-items:center;display:inline-grid;position:absolute;top:50%;right:8px;transform:translateY(-50%)}.search-clear-button:hover{border-color:var(--border);background:var(--surface-2);color:var(--text)}.search-clear-button svg{fill:none;stroke:currentColor;stroke-linecap:round;stroke-width:2px;width:16px;height:16px}input,select,textarea{border:1px solid var(--border);background:var(--surface);width:100%;color:var(--text);border-radius:8px;outline:none}input,select{appearance:none;min-height:44px;padding:0 12px}textarea{resize:vertical;padding:13px 14px}input:focus,select:focus,textarea:focus{border-color:var(--focus);box-shadow:0 0 0 3px color-mix(in srgb, var(--focus) 22%, transparent)}.select-shell{display:block;position:relative}.select-shell select{cursor:pointer;padding-right:42px}.select-shell svg{width:16px;height:16px;color:var(--subtle);fill:none;pointer-events:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.8px;position:absolute;top:50%;right:13px;transform:translateY(-50%)}.panel-form .field-group{gap:8px;display:grid}.field-label{color:var(--muted);font-size:13px;font-weight:500}.custom-select{z-index:3;position:relative}.custom-select.is-open{z-index:50}.custom-select-trigger{border:1px solid var(--border);background:var(--surface);width:100%;min-height:44px;color:var(--text);cursor:pointer;font:inherit;text-align:left;border-radius:8px;justify-content:space-between;align-items:center;gap:12px;padding:0 12px;transition:border-color .18s,box-shadow .18s,background .18s;display:flex}.custom-select-trigger:hover,.custom-select-trigger[aria-expanded=true]{border-color:var(--border-strong);background:var(--surface-2)}.custom-select-trigger:focus-visible{border-color:var(--focus);box-shadow:0 0 0 3px color-mix(in srgb, var(--focus) 22%, transparent);outline:none}.custom-select-trigger span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.custom-select-trigger svg{width:16px;height:16px;color:var(--subtle);fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.8px;flex:none;transition:transform .18s}.custom-select-trigger[aria-expanded=true] svg{transform:rotate(180deg)}.custom-select-menu{border:1px solid var(--border);background:var(--surface);max-height:260px;box-shadow:var(--shadow);opacity:0;visibility:hidden;pointer-events:none;transform-origin:top;border-radius:8px;gap:4px;padding:6px;transition:opacity .14s,transform .18s cubic-bezier(.22,1,.36,1),visibility 0s linear .18s;display:grid;position:absolute;top:calc(100% + 8px);left:0;right:0;overflow:auto;transform:translateY(-6px)scale(.98)}.custom-select.is-open .custom-select-menu{opacity:1;visibility:visible;pointer-events:auto;transition-delay:0s;transform:translateY(0)scale(1)}.custom-select-option{width:100%;color:var(--text);cursor:pointer;font:inherit;text-align:left;background:0 0;border:0;border-radius:6px;padding:10px 11px;transition:background .16s,color .16s}.custom-select-option:hover,.custom-select-option:focus-visible{background:var(--surface-2);outline:none}.custom-select-option[aria-selected=true]{background:color-mix(in srgb, var(--focus) 14%, transparent);color:var(--text)}.ticket-progressive-form{border:1px solid var(--border);background:var(--surface);box-shadow:var(--shadow-soft);border-radius:12px;gap:0;padding:24px}.ticket-form-section{gap:12px;display:grid}.ticket-form-section+.ticket-form-section{border-top:1px solid var(--border);margin-top:24px;padding-top:24px}.ticket-form-section>label:first-child{color:var(--text);font-size:15px;font-weight:650}.ticket-dropdown .custom-select-trigger{border-color:var(--border-strong);background:var(--surface-2);border-radius:10px;min-height:50px;padding:0 15px}.ticket-dropdown .custom-select-trigger .is-placeholder{color:var(--muted)}.ticket-dropdown .custom-select-menu{box-shadow:var(--shadow);border-radius:10px}.ticket-form-section>.form-hint{background:0 0;border:0;margin:-4px 0 0;padding:0}.ticket-form-heading{gap:4px;display:grid}.ticket-form-heading h2,.ticket-form-heading p{margin:0}.ticket-form-heading h2{font-size:17px;font-weight:650}.ticket-form-heading p{color:var(--muted);font-size:13px;line-height:1.6}.ticket-submit-button{justify-self:end;gap:7px;width:max-content;min-width:132px}.ticket-submit-button svg{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.8px;width:16px;height:16px}.ticket-progressive-reveal{animation:.18s ease-out ticket-progressive-reveal}@keyframes ticket-progressive-reveal{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}.ticket-wizard{border:1px solid var(--border);background:var(--surface);box-shadow:var(--shadow-soft);border-radius:12px;gap:0;padding:24px;overflow:hidden}.ticket-stepper{border-bottom:1px solid var(--border);grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin:0;padding:0 0 22px;list-style:none;display:grid}.ticket-stepper li{min-width:0;color:var(--subtle);border-radius:8px;align-items:center;gap:8px;padding:8px 10px;font-size:12px;font-weight:600;transition:background .16s,color .16s;display:flex}.ticket-stepper li.is-current{background:color-mix(in srgb, var(--focus) 13%, transparent);color:var(--text)}.ticket-stepper li.is-complete{color:var(--muted)}.ticket-step-number{border:1px solid var(--border);background:var(--surface-2);width:26px;height:26px;color:var(--subtle);border-radius:50%;flex:none;place-items:center;font-size:11px;display:inline-grid}.ticket-step-number svg,.ticket-choice-check svg{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;width:15px;height:15px}.ticket-stepper li.is-current .ticket-step-number{border-color:var(--focus);background:var(--focus);color:#fff}.ticket-stepper li.is-complete .ticket-step-number{border-color:color-mix(in srgb, var(--success) 58%, var(--border));background:color-mix(in srgb, var(--success) 14%, var(--surface));color:var(--success)}.ticket-step-panel{gap:20px;padding-top:24px;display:grid}.ticket-step-panel[hidden]{display:none}.ticket-step-heading{gap:6px;display:grid}.ticket-step-heading p,.ticket-step-heading h2,.ticket-step-heading>span{margin:0}.ticket-step-heading p{width:max-content;color:var(--accent);letter-spacing:.08em;align-items:center;gap:5px;font-size:12px;font-weight:700;display:inline-flex}.ticket-step-heading p svg{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.6px;width:14px;height:14px}.ticket-step-heading h2{outline:none;font-size:clamp(20px,3vw,26px);font-weight:650;line-height:1.3}.ticket-step-heading>span{color:var(--muted);font-size:13px;line-height:1.65}.ticket-choice-fieldset{border:0;min-width:0;margin:0;padding:0}.ticket-choice-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;display:grid}.ticket-choice-card{border:1px solid var(--border);background:var(--surface-2);min-width:0;min-height:86px;color:var(--text);cursor:pointer;font:inherit;text-align:left;border-radius:10px;justify-content:space-between;align-items:center;gap:14px;padding:15px;transition:border-color .16s,background .16s,box-shadow .16s,transform .16s;display:flex}.ticket-choice-card:last-child:nth-child(odd){grid-column:1/-1}.ticket-choice-card:hover{border-color:var(--border-strong);background:color-mix(in srgb, var(--surface-2) 78%, var(--focus) 4%);transform:translateY(-1px)}.ticket-choice-card:focus-visible{border-color:var(--focus);box-shadow:0 0 0 3px color-mix(in srgb, var(--focus) 22%, transparent);outline:none}.ticket-choice-card.is-selected{border-color:var(--focus);background:color-mix(in srgb, var(--focus) 10%, var(--surface))}.ticket-choice-copy{gap:4px;min-width:0;display:grid}.ticket-choice-copy strong{font-size:14px;font-weight:650}.ticket-choice-copy>span{color:var(--muted);font-size:12px;line-height:1.55}.ticket-choice-check{border:1px solid var(--border);color:#0000;border-radius:50%;flex:none;place-items:center;width:26px;height:26px;transition:border-color .16s,background .16s,color .16s;display:inline-grid}.ticket-choice-card.is-selected .ticket-choice-check{border-color:var(--focus);background:var(--focus);color:#fff}.ticket-step-actions{justify-content:space-between;align-items:center;gap:10px;padding-top:2px;display:flex}.ticket-step-actions .primary-button,.ticket-step-actions .ghost-button{gap:7px;min-width:118px}.ticket-step-actions button svg{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.8px;flex:none;width:16px;height:16px}.ticket-step-arrow{transition:transform .16s}.ticket-step-actions button:hover .ticket-step-arrow.is-left{transform:translate(-2px)}.ticket-step-actions button:hover .ticket-step-arrow.is-right{transform:translate(2px)}.ticket-help-panel{border:1px solid var(--border);background:var(--surface-2);border-radius:10px;min-height:150px;padding:16px}.ticket-help-message{min-height:116px;color:var(--muted);text-align:center;place-content:center;justify-items:center;gap:6px;display:grid}.ticket-help-message strong{color:var(--text);font-size:14px}.ticket-help-message span{font-size:12px}.ticket-help-message .ghost-button{min-height:36px;margin-top:6px}.ticket-help-list{gap:8px;display:grid}.ticket-help-list>p{color:var(--subtle);margin:4px 2px 0;font-size:11px}.ticket-help-card{border:1px solid var(--border);background:var(--surface);width:100%;color:var(--text);cursor:pointer;font:inherit;text-align:left;border-radius:8px;justify-content:space-between;align-items:center;gap:14px;padding:13px 14px;transition:border-color .16s,background .16s,transform .16s;display:flex}.ticket-help-card:hover,.ticket-help-card:focus-visible{border-color:var(--focus);background:color-mix(in srgb, var(--surface) 92%, var(--focus) 8%);outline:none;transform:translateY(-1px)}.ticket-help-card>span{gap:3px;min-width:0;display:grid}.ticket-help-card strong{font-size:13px;font-weight:650}.ticket-help-card>span>span{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.ticket-help-card>svg{width:18px;height:18px;color:var(--subtle);fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.6px;flex:none}.ticket-help-dialog-backdrop{z-index:200;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px);background:#03070cb8;place-items:center;padding:24px;animation:.16s both ticket-dialog-backdrop-in;display:grid;position:fixed;inset:0;overflow:auto}.ticket-help-dialog{border:1px solid var(--border-strong);background:var(--surface);border-radius:14px;grid-template-rows:auto minmax(0,1fr) auto;width:min(720px,100%);max-height:min(760px,100vh - 48px);animation:.22s cubic-bezier(.22,1,.36,1) both ticket-dialog-in;display:grid;overflow:hidden;box-shadow:0 24px 80px #00000061}.ticket-help-dialog-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:flex-start;gap:20px;padding:20px 22px;display:flex}.ticket-help-dialog-header>div{gap:4px;min-width:0;display:grid}.ticket-help-dialog-header p,.ticket-help-dialog-header h2{margin:0}.ticket-help-dialog-header p{color:var(--accent);letter-spacing:.08em;font-size:11px;font-weight:700}.ticket-help-dialog-header h2{font-size:clamp(18px,3vw,23px);font-weight:650;line-height:1.35}.ticket-help-dialog-header>button{border:1px solid var(--border);background:var(--surface-2);width:34px;height:34px;color:var(--muted);cursor:pointer;border-radius:8px;flex:none;place-items:center;display:inline-grid}.ticket-help-dialog-header>button:hover,.ticket-help-dialog-header>button:focus-visible{border-color:var(--focus);color:var(--text);outline:none}.ticket-help-dialog-header svg{fill:none;stroke:currentColor;stroke-linecap:round;stroke-width:1.8px;width:17px;height:17px}.ticket-help-dialog-body{overscroll-behavior:contain;min-height:0;padding:22px;overflow-y:auto}.ticket-help-dialog-summary{border:1px solid var(--border);background:var(--surface-2);border-radius:9px;gap:6px;padding:14px 15px;display:grid}.ticket-help-dialog-summary p,.ticket-help-dialog-summary span{margin:0}.ticket-help-dialog-summary p{color:var(--muted);font-size:13px;line-height:1.65}.ticket-help-dialog-summary span{color:var(--subtle);font-size:11px}.ticket-help-dialog-state{min-height:280px;color:var(--muted);text-align:center;place-content:center;justify-items:center;gap:7px;display:grid}.ticket-help-dialog-state strong{color:var(--text);font-size:14px}.ticket-help-dialog-state span{font-size:12px}.ticket-help-dialog-content{margin-top:22px;font-size:13px}.ticket-help-dialog-content>h1:first-child{display:none}.ticket-help-dialog-footer{border-top:1px solid var(--border);background:var(--surface-2);justify-content:flex-end;padding:14px 22px;display:flex}.ticket-help-dialog-footer .primary-button{min-width:112px}@keyframes ticket-dialog-backdrop-in{0%{opacity:0}to{opacity:1}}@keyframes ticket-dialog-in{0%{opacity:0;transform:translateY(10px)scale(.98)}to{opacity:1;transform:translateY(0)scale(1)}}.ticket-selection-summary{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;display:grid}.ticket-selection-summary>div{border:1px solid var(--border);background:var(--surface-2);border-radius:8px;grid-template-columns:minmax(0,1fr) auto;gap:2px 8px;padding:12px 13px;display:grid}.ticket-selection-summary span{color:var(--subtle);grid-column:1;font-size:11px}.ticket-selection-summary strong{text-overflow:ellipsis;white-space:nowrap;grid-column:1;font-size:13px;overflow:hidden}.ticket-selection-summary button{color:var(--accent);cursor:pointer;font:inherit;background:0 0;border:0;grid-area:1/2/3;align-self:center;padding:4px;font-size:12px}.ticket-selection-summary button:hover,.ticket-selection-summary button:focus-visible{text-underline-offset:3px;outline:none;text-decoration:underline}.ticket-field-label{align-items:center;gap:6px;width:max-content;display:inline-flex}.ticket-field-label svg{width:14px;height:14px;color:var(--accent);fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.6px;flex:none}.ticket-character-count{color:var(--subtle);justify-self:end;font-size:11px;font-weight:400}@media (max-width:720px){.ticket-progressive-form{padding:18px}.ticket-submit-button{width:100%}.ticket-wizard{padding:18px}.ticket-stepper{gap:4px}.ticket-stepper li{justify-content:center;padding:7px 4px}.ticket-stepper li>span:last-child{display:none}.ticket-choice-grid,.ticket-selection-summary{grid-template-columns:1fr}.ticket-choice-card:last-child:nth-child(odd){grid-column:auto}.ticket-step-actions .primary-button,.ticket-step-actions .ghost-button{flex:1 1 0;min-width:0}.ticket-help-dialog-backdrop{align-items:end;padding:12px}.ticket-help-dialog{border-radius:14px 14px 10px 10px;width:100%;max-height:calc(100vh - 24px)}.ticket-help-dialog-header,.ticket-help-dialog-body{padding:17px}.ticket-help-dialog-footer{padding:12px 17px}.ticket-help-dialog-footer .primary-button{width:100%}}.search-result-list,.docs-list,.ticket-list{width:min(760px,100%);margin:0 auto;display:grid}.search-page{padding-top:46px}.search-heading{width:min(760px,100%);margin-left:auto;margin-right:auto}.search-highlight{background:color-mix(in srgb, var(--warning) 30%, transparent);color:var(--text);border-radius:4px;padding:0 3px}.admin-panel,.auth-card,.empty-state{border:1px solid var(--border);background:var(--surface);box-shadow:var(--shadow);border-radius:8px}.doc-list-item,.ticket-row{border-bottom:1px solid var(--border);justify-content:space-between;align-items:flex-start;gap:18px;padding:18px 0;transition:border-color .16s,transform .16s;display:flex}.doc-list-item:first-child,.ticket-row:first-child{border-top:1px solid var(--border)}.doc-list-item:hover,.ticket-row:hover{border-color:var(--border-strong);transform:translate(3px)}.doc-list-item h2,.ticket-row h2,.ticket-row h3,.admin-panel h2,.reply-form h2,.info-table h2{margin:0;font-weight:500}.doc-list-item p,.ticket-row p,.ticket-side p,.ticket-body p,.reply-body{color:var(--muted);margin:0;line-height:1.65}.ticket-side p,.ticket-body p{white-space:pre-wrap}.doc-list-item .doc-date{white-space:nowrap;flex:none;padding-top:2px}.ticket-row .status-badge{white-space:nowrap;flex:none;margin-top:2px}.doc-date{color:var(--subtle);font-size:13px}.plain-empty-text{color:var(--muted);text-align:center;margin:8px 0 0}.ticket-row h2,.ticket-row h3{max-width:620px;color:var(--text);text-overflow:ellipsis;white-space:nowrap;font-size:15px;font-weight:500;overflow:hidden}.ticket-row p{font-size:13px}.list-footer-action{justify-content:center;margin-top:22px;display:flex}.pagination{justify-content:center;align-items:center;gap:8px;width:min(760px,100%);margin:26px auto 0;display:flex}.pagination-pages{flex-wrap:wrap;justify-content:center;gap:6px;display:flex}.pagination-link{border:1px solid var(--border);background:var(--surface);min-width:38px;min-height:38px;color:var(--muted);border-radius:8px;justify-content:center;align-items:center;padding:0 12px;font-size:13px;font-weight:600;display:inline-flex}.pagination-link:hover{border-color:var(--border-strong);color:var(--text)}.pagination-link.is-active{border-color:var(--border-strong);background:var(--primary);color:#f4f4f5}.pagination-link.is-disabled{pointer-events:none;opacity:.45}.empty-state{grid-column:1/-1;padding:28px}.empty-state h2{margin:0 0 8px;font-weight:500}.empty-state p{color:var(--muted);margin:0}.auth-card{width:100%;box-shadow:none;background:0 0;border-color:#0000;gap:22px;padding:0;display:grid}.auth-panel{border:1px solid var(--border);background:var(--surface);border-radius:12px;grid-template-columns:minmax(0,.94fr) minmax(340px,.78fr);gap:0;overflow:hidden;box-shadow:0 18px 48px #0000002e}.auth-panel-copy{border-right:1px solid var(--border);background:linear-gradient(135deg, color-mix(in srgb, var(--surface-2) 72%, transparent), transparent 56%), color-mix(in srgb, var(--surface) 96%, transparent);align-content:start;gap:18px;min-height:520px;padding:34px;display:grid}.auth-panel-body{align-content:center;gap:16px;min-width:0;padding:34px;display:grid}.login-card{gap:0;width:100%}.login-brand{text-align:left;justify-items:start;gap:10px;margin-bottom:0;display:grid}.login-mark{border:1px solid var(--border);background:linear-gradient(135deg, color-mix(in srgb, var(--surface-2) 74%, var(--focus)), var(--surface-2));width:46px;height:46px;color:var(--text);border-radius:10px;place-items:center;font-size:13px;font-weight:500;display:grid}.login-logo{width:78%;height:78%;display:block;overflow:visible}.mlkc-logo-frame,.mlkc-logo-m,.mlkc-logo-bar{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round}.mlkc-logo-frame{opacity:.5;stroke-width:2.2px}.mlkc-logo-m{stroke-width:3.2px}.mlkc-logo-bar{opacity:.72;stroke-width:2.4px}.mlkc-logo-dot{fill:var(--accent)}.login-brand h1{margin:0;font-size:clamp(24px,3vw,34px);font-weight:600;line-height:1.12}.login-brand p{color:var(--muted);margin:0;font-size:14px;line-height:1.65}.auth-benefit-list,.auth-step-list{gap:10px;margin:6px 0 0;padding:0;list-style:none;display:grid}.auth-benefit-list li{color:var(--muted);padding-left:16px;font-size:13px;line-height:1.65;position:relative}.auth-benefit-list li:before{background:var(--accent);content:"";border-radius:999px;width:5px;height:5px;position:absolute;top:.72em;left:0}.auth-step-badge{border:1px solid var(--border);background:var(--surface-2);width:fit-content;min-height:28px;color:var(--muted);border-radius:999px;align-items:center;padding:0 10px;font-size:12px;font-weight:600;display:inline-flex}.auth-step-list{counter-reset:auth-step}.auth-step-list li{color:var(--muted);counter-increment:auth-step;align-items:center;gap:10px;font-size:13px;display:flex}.auth-step-list li:before{border:1px solid var(--border);background:var(--surface);width:26px;height:26px;color:var(--subtle);content:counter(auth-step);border-radius:999px;flex:none;place-items:center;font-size:12px;font-weight:600;display:inline-grid}.auth-step-list li.active{color:var(--text)}.auth-step-list li.active:before{border-color:var(--border-strong);background:var(--primary);color:#f4f4f5}.login-discord{gap:8px;min-height:40px}.login-discord svg{fill:currentColor;width:18px;height:18px}.auth-divider{color:var(--subtle);grid-template-columns:1fr auto 1fr;align-items:center;gap:12px;font-size:12px;display:grid}.auth-divider:before,.auth-divider:after{background:var(--border);content:"";height:1px}.login-form{gap:12px}.login-form label{gap:6px}.login-form input{background:var(--surface)}.login-form input:focus{background:var(--surface-2)}.login-error{color:var(--danger);background:0 0;border:0;margin-top:-2px;padding:0;font-size:12px}.login-links,.login-terms{color:var(--muted);text-align:center;margin:0;font-size:13px}.login-links a{color:var(--accent);font-weight:500}.login-terms{color:var(--subtle);margin-top:14px;font-size:12px}.login-terms a{color:inherit;text-underline-offset:3px;text-decoration:underline}.stack-form,.panel-form,.reply-form{gap:16px;display:grid}.stack-form label,.panel-form label{color:var(--muted);gap:8px;font-size:13px;font-weight:500;display:grid}.register-form{gap:18px}.input-action-row{grid-template-columns:minmax(0,1fr) auto;gap:8px;display:grid}.input-action-row .ghost-button{border-color:var(--border);background:var(--surface);white-space:nowrap;min-height:44px}.input-action-row .ghost-button:disabled,.primary-button:disabled,.ghost-button:disabled{cursor:not-allowed;opacity:.55}.captcha-section{gap:8px;display:grid}.consent-item{border:1px solid var(--border);background:var(--surface);border-radius:8px;grid-template-columns:auto 1fr;align-items:start;padding:16px;color:var(--text)!important;gap:12px!important;display:grid!important}.consent-item input{background:var(--surface-2);cursor:pointer;border-radius:5px;place-content:center;width:18px;height:18px;min-height:18px;margin-top:2px;padding:0;display:grid}.consent-item input:before{content:"";opacity:0;border:2px solid #fff;border-width:0 2px 2px 0;width:5px;height:9px;transition:opacity .14s,transform .14s;transform:rotate(45deg)scale(.75)}.consent-item input:checked{border-color:var(--primary);background:var(--primary)}.consent-item input:checked:before{opacity:1;transform:rotate(45deg)scale(1)}.consent-item input:focus-visible{border-color:var(--focus);box-shadow:0 0 0 3px color-mix(in srgb, var(--focus) 22%, transparent)}.consent-item:has(input:checked){border-color:color-mix(in srgb, var(--primary) 48%, var(--border));background:color-mix(in srgb, var(--primary) 8%, var(--surface))}.consent-item span{gap:6px;display:grid}.consent-item strong{font-weight:500}.consent-item a,.consent-item small{color:var(--muted);font-size:13px}.consent-item a{text-decoration:underline}.form-label{color:var(--muted);margin:0;font-size:13px;font-weight:500}.turnstile-wrapper{gap:8px;display:grid}.wide{width:100%}.align-end{justify-self:end}.auth-switch{color:var(--muted);text-align:center;margin:0}.auth-switch a{color:var(--accent);font-weight:500}.stepper{grid-template-columns:repeat(5,1fr);gap:6px;margin:0;padding:0;list-style:none;display:grid}.stepper li{border:1px solid var(--border);min-height:34px;color:var(--subtle);text-align:center;border-radius:8px;padding:8px;font-size:12px}.stepper li.active{border-color:var(--focus);color:var(--text);background:var(--primary-soft)}.form-error,.form-success,.form-hint{border-radius:8px;margin:0;padding:12px 14px;font-size:14px}.form-error{border:1px solid color-mix(in srgb, var(--danger) 40%, transparent);background:color-mix(in srgb, var(--danger) 14%, transparent);color:var(--danger)}.form-error-inline{color:var(--danger);margin:-4px 0 0;padding:0;font-size:12px;line-height:1.5}.form-success{border:1px solid color-mix(in srgb, var(--success) 40%, transparent);background:color-mix(in srgb, var(--success) 14%, transparent);color:var(--success)}.form-hint{border:1px solid var(--border);background:var(--surface-2);color:var(--muted)}.form-error p,.form-success p,.form-hint p{margin:0}.form-success a{color:inherit;text-underline-offset:3px;margin-top:8px;font-size:13px;text-decoration:underline;display:inline-flex}.field-hint{color:var(--subtle);text-align:right;font-size:12px;font-weight:400}.doc-editor-layout{grid-template-columns:minmax(0,1fr) minmax(220px,.46fr);align-items:start;gap:16px;display:grid}.doc-editor-main{min-width:0}.doc-template-bar{flex-wrap:wrap;gap:8px;display:flex}.doc-template-button{border:1px solid var(--border);background:var(--surface-2);min-height:34px;color:var(--text);font:inherit;cursor:pointer;border-radius:999px;padding:0 12px;font-size:13px}.doc-template-button:hover{border-color:var(--border-strong);background:var(--surface)}.doc-editor-actions{justify-content:space-between;align-items:center;gap:12px;display:flex}.doc-helper-panel{gap:12px;display:grid;position:sticky;top:78px}.doc-helper-panel>div,.doc-preview-box{border:1px solid var(--border);background:var(--surface-2);border-radius:8px;padding:14px}.doc-helper-panel h3,.doc-preview-box h3{color:var(--text);margin:0 0 10px;font-size:14px;font-weight:500}.doc-helper-panel ul{color:var(--muted);gap:8px;margin:0;padding-left:18px;font-size:13px;line-height:1.55;display:grid}.doc-preview-box{gap:8px;display:grid}.doc-preview-box strong{color:var(--text);font-weight:500}.doc-preview-box p{color:var(--muted);margin:0;font-size:13px;line-height:1.55}.doc-preview-box span{background:var(--surface);width:fit-content;color:var(--subtle);border-radius:999px;padding:4px 8px;font-size:12px}.turnstile-box{min-height:65px}.form-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.file-drop{border:1px dashed var(--border-strong);background:color-mix(in srgb, var(--surface-2) 50%, transparent);min-height:58px;color:var(--muted);cursor:pointer;border-radius:8px;place-items:center;display:grid}.file-drop:hover,.file-drop.is-dragging,.file-drop.has-file{border-color:var(--focus);background:color-mix(in srgb, var(--focus) 10%, var(--surface-2));color:var(--text)}.file-drop input{opacity:0;width:1px;height:1px;position:absolute}.file-drop.compact{min-height:54px}.file-upload-field{gap:8px;display:grid}.file-upload-preview{border:1px solid var(--border);background:var(--surface-2);border-radius:8px;justify-content:space-between;align-items:center;gap:12px;padding:10px 12px;display:flex}.file-upload-preview div{gap:2px;min-width:0;display:grid}.file-upload-preview strong,.file-upload-preview span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.file-upload-preview strong{color:var(--text);font-size:13px;font-weight:500}.file-upload-preview span{color:var(--muted);font-size:12px}.file-upload-preview button{border:1px solid var(--border);background:var(--surface);min-height:30px;color:var(--muted);font:inherit;cursor:pointer;border-radius:7px;flex:none;padding:0 10px;font-size:12px}.file-upload-preview button:hover{border-color:var(--border-strong);color:var(--text)}.file-upload-preview button:disabled{cursor:not-allowed;opacity:.55}.ticket-detail-shell{grid-template-columns:minmax(0,1fr) 320px;align-items:start;gap:24px;display:grid}.ticket-main{gap:14px;min-width:0;display:grid}.back-link{width:fit-content;min-height:32px;color:var(--muted);align-items:center;margin-bottom:6px;font-size:13px;display:inline-flex}.back-link:hover{color:var(--text)}.breadcrumb-nav{color:var(--subtle);flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:26px;font-size:14px;display:flex}.breadcrumb-nav a{color:var(--muted)}.breadcrumb-nav a:hover,.breadcrumb-nav span[aria-current=page]{color:var(--text)}.doc-skeleton{gap:12px;margin-top:4px;padding-top:4px;display:grid}.skeleton-line{background:color-mix(in srgb, var(--surface-2) 76%, var(--border));border-radius:4px;height:16px;display:block}.skeleton-kicker{width:96px;margin-bottom:12px}.skeleton-title{width:min(480px,72%);height:28px}.skeleton-meta{width:128px}.skeleton-gap{height:18px}.skeleton-body{height:16px}.skeleton-body.wide{width:100%}.skeleton-body.medium{width:75%}.ticket-title-block{border:1px solid var(--border);background:linear-gradient(180deg, color-mix(in srgb, var(--surface-2) 48%, transparent), transparent 74%), var(--surface);box-shadow:var(--shadow);border-radius:12px;gap:12px;padding:22px;display:grid}.ticket-title-top,.ticket-section-header,.reply-thread-header{justify-content:space-between;align-items:center;gap:12px;display:flex}.ticket-detail-kicker{color:var(--accent);font-size:12px;font-weight:700}.ticket-meta-line{flex-wrap:wrap;gap:8px;display:flex}.ticket-meta-line span,.ticket-meta-line time,.ticket-section-header span,.reply-thread-header span{border:1px solid var(--border);background:var(--surface-2);min-height:26px;color:var(--muted);border-radius:999px;align-items:center;padding:0 9px;font-size:12px;font-weight:500;display:inline-flex}.ticket-title-block p{color:var(--subtle);margin:0}.ticket-body{border:1px solid var(--border);background:var(--surface);box-shadow:var(--shadow);border-radius:12px;gap:16px;padding:20px 22px;display:grid}.ticket-section-title,.reply-thread-header h2,.reply-form h2{color:var(--text);margin:0;font-size:15px;font-weight:700}.reply-thread{border:1px solid var(--border);background:color-mix(in srgb, var(--surface) 92%, var(--surface-2));box-shadow:var(--shadow);border-radius:12px;gap:2px;display:grid;overflow:hidden}.reply-thread-header{border-bottom:1px solid var(--border);background:var(--surface);padding:15px 18px}.reply-card{border-left:3px solid #0000;border-bottom:1px solid color-mix(in srgb, var(--border) 68%, transparent);background:0 0;grid-template-columns:38px minmax(0,1fr);gap:13px;padding:14px 18px;transition:background .14s,border-color .14s;display:grid}.reply-card:hover{background:color-mix(in srgb, var(--surface-2) 42%, transparent)}.reply-card:last-child{border-bottom:0}.admin-reply{border-left-color:var(--accent);background:color-mix(in srgb, var(--primary-soft) 34%, transparent)}.reply-avatar{border:1px solid var(--border);background:var(--surface-2);width:38px;height:38px;color:var(--text);border-radius:50%;place-items:center;font-size:13px;font-weight:600;display:grid;overflow:hidden}.reply-avatar img{object-fit:cover;width:100%;height:100%}.reply-content{gap:7px;min-width:0;display:grid}.reply-meta{color:var(--subtle);flex-wrap:wrap;align-items:center;gap:6px;font-size:13px;display:flex}.reply-meta strong{color:var(--text);font-size:13px;font-weight:700}.reply-role-badge{border:1px solid color-mix(in srgb, var(--accent) 34%, var(--border));background:color-mix(in srgb, var(--accent) 10%, transparent);min-height:20px;color:var(--accent);border-radius:5px;align-items:center;padding:0 7px;font-size:12px;font-weight:600;display:inline-flex}.reply-meta time{color:var(--subtle)}.reply-body{color:var(--text);white-space:pre-wrap;margin:0;line-height:1.65}.reply-empty-text{color:var(--muted);text-align:center;margin:0;padding:34px 18px}.reply-form{border:1px solid var(--border);background:var(--surface);box-shadow:var(--shadow);border-radius:12px;gap:14px;margin-top:0;padding:18px;display:grid}.ticket-side{color:var(--muted);align-content:start;gap:12px;display:grid}.ticket-side h2{color:var(--subtle);margin:0 0 10px;font-size:13px;font-weight:600}.ticket-side-card{border:1px solid var(--border);background:var(--surface);box-shadow:var(--shadow);border-radius:12px;padding:16px}.ticket-status-card{gap:14px;display:grid}.ticket-status-card p{color:var(--muted);margin:0;line-height:1.6}.info-table{border-top:1px solid var(--border);padding-top:16px}.info-table dl{grid-template-columns:minmax(92px,.8fr) minmax(0,1fr);gap:12px 14px;margin:0;display:grid}.info-table dt{color:var(--subtle)}.info-table dd{min-width:0;color:var(--text);text-align:right;overflow-wrap:anywhere;margin:0}.attachment-list{flex-wrap:wrap;gap:8px;display:flex}.attachment-list a{border:1px solid var(--border);background:var(--surface-2);color:var(--text);border-radius:8px;align-items:center;gap:8px;padding:8px 10px;font-size:13px;display:inline-flex}.attachment-list a:hover{border-color:var(--border-strong);background:var(--surface)}.attachment-list span{color:var(--subtle)}.admin-dashboard-shell{width:min(1180px,100% - 40px);margin:0 auto;padding:28px 0 64px}.admin-dashboard-heading{justify-content:space-between;align-items:flex-end;gap:24px;padding:0 0 20px;display:flex}.admin-dashboard-heading h1{margin:0;font-size:clamp(27px,3vw,34px);font-weight:600;line-height:1.15}.admin-dashboard-heading .muted{max-width:680px;margin:10px 0 0}.admin-heading-actions{justify-items:end;display:grid}.admin-heading-button-row{gap:8px;display:flex}.admin-action-button,.admin-panel-link{border:1px solid var(--border);background:color-mix(in srgb, var(--surface) 84%, transparent);min-height:40px;color:var(--text);white-space:nowrap;cursor:pointer;border-radius:8px;justify-content:center;align-items:center;gap:7px;padding:0 13px;font-size:13px;font-weight:600;transition:border-color .16s,background .16s,color .16s;display:inline-flex}.admin-action-button svg,.admin-panel-link svg{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.8px;width:15px;height:15px}.theme-toggle svg{transform-origin:50%;animation:.36s cubic-bezier(.22,1,.36,1) both theme-icon-enter}@keyframes theme-icon-enter{0%{opacity:0;transform:rotate(-55deg)scale(.62)}70%{transform:rotate(7deg)scale(1.08)}to{opacity:1;transform:rotate(0)scale(1)}}.admin-action-button:hover,.admin-panel-link:hover{border-color:var(--border-strong);background:var(--surface-2)}.admin-action-button:disabled{cursor:wait;opacity:.55}.admin-action-error{color:var(--danger);margin:7px 0 0;font-size:12px}.admin-action-error:empty{display:none}.admin-dashboard-tabs{border-bottom:1px solid var(--border);scrollbar-width:none;gap:4px;margin-bottom:20px;padding:0 0 10px;display:flex;overflow-x:auto}.admin-dashboard-tabs::-webkit-scrollbar{display:none}.admin-dashboard-tabs a{min-height:38px;color:var(--muted);white-space:nowrap;border:1px solid #0000;border-radius:8px;flex:none;align-items:center;gap:7px;padding:0 12px;font-size:13px;font-weight:500;transition:border-color .16s,background .16s,color .16s;display:inline-flex}.admin-dashboard-tabs a:hover,.admin-dashboard-tabs a:focus-visible{color:var(--text)}.admin-dashboard-tabs a.is-active{border-color:var(--border);background:var(--surface);color:var(--text)}.admin-dashboard-tabs svg{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.7px;width:16px;height:16px}.admin-grid{grid-template-columns:minmax(0,1.4fr) minmax(280px,.8fr);gap:16px;display:grid}.admin-dashboard-grid,.admin-secondary-grid,.admin-overview-grid{margin-bottom:16px}.admin-dashboard-grid,.admin-secondary-grid{scroll-margin-top:20px}.admin-overview-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;display:grid}.admin-stat-card{border:1px solid var(--border);background:color-mix(in srgb, var(--surface) 90%, transparent);min-height:112px;box-shadow:var(--shadow);border-radius:8px;gap:9px;padding:16px 17px;display:grid}.admin-stat-card-top{justify-content:space-between;align-items:center;gap:12px;display:flex}.admin-stat-card span,.admin-stat-card p{color:var(--muted);margin:0;font-size:13px}.admin-stat-card .admin-stat-icon{color:var(--subtle);place-items:center;display:grid}.admin-stat-icon svg{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.6px;width:19px;height:19px}.admin-stat-card.is-warning .admin-stat-icon{color:var(--warning)}.admin-stat-card.is-success .admin-stat-icon{color:var(--success)}.admin-stat-card strong{color:var(--text);font-size:27px;font-weight:600;line-height:1}.admin-stat-card p{color:var(--subtle);font-size:12px}.admin-panel{padding:20px}.admin-dashboard-shell .admin-panel{background:color-mix(in srgb, var(--surface) 90%, transparent)}.admin-panel>h2{margin-bottom:16px}.admin-panel-header{justify-content:space-between;align-items:flex-start;gap:14px;margin-bottom:16px;display:flex}.admin-panel-header.compact{margin-bottom:12px}.admin-panel-header h2,.service-breakdown h3{margin:0;font-size:15px;font-weight:600}.admin-panel-header p,.service-breakdown p{color:var(--muted);margin:5px 0 0;font-size:13px}.admin-panel-kicker{color:var(--subtle);letter-spacing:.06em;margin-bottom:5px;font-size:11px;font-weight:600;display:block}.admin-panel-meta{color:var(--subtle);white-space:nowrap;flex:none;font-size:12px}.admin-side-stack{align-content:start;gap:14px;display:grid}.admin-workload-card{border:1px solid color-mix(in srgb, var(--success) 34%, var(--border));background:color-mix(in srgb, var(--success) 8%, var(--surface-2));border-radius:8px;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:11px;min-height:68px;padding:12px;display:grid}.admin-workload-card.has-work{border-color:color-mix(in srgb, var(--warning) 40%, var(--border));background:color-mix(in srgb, var(--warning) 9%, var(--surface-2))}.admin-workload-icon{color:var(--success);place-items:center;display:grid}.admin-workload-card.has-work .admin-workload-icon{color:var(--warning)}.admin-workload-icon svg{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.8px;width:22px;height:22px}.admin-workload-card strong,.admin-workload-card span{display:block}.admin-workload-card strong{color:var(--text);font-size:13px;font-weight:600}.admin-workload-card div>span{color:var(--muted);margin-top:2px;font-size:12px}.admin-status-list,.service-breakdown{gap:8px;display:grid}.admin-status-item,.service-breakdown-row{border:1px solid var(--border);background:var(--surface-2);border-radius:8px;justify-content:space-between;align-items:center;gap:12px;min-height:38px;padding:0 12px;display:flex}.admin-status-item span,.service-breakdown-row span{min-width:0;color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.admin-status-item strong,.service-breakdown-row strong{color:var(--text);font-size:13px;font-weight:600}.admin-divider{background:var(--border);height:1px}.compact-list .ticket-row{box-shadow:none}.admin-ticket-action{flex:none;align-items:center;gap:9px;display:flex}.admin-ticket-action>svg{fill:none;width:16px;height:16px;stroke:var(--subtle);stroke-linecap:round;stroke-linejoin:round;stroke-width:1.8px}.admin-latest-activity{gap:6px;display:grid}.admin-latest-activity>span{color:var(--subtle);font-size:12px;font-weight:600}.admin-latest-activity a{gap:2px;min-width:0;display:grid}.admin-latest-activity strong{color:var(--text);text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:500;overflow:hidden}.admin-latest-activity time,.admin-latest-activity p{color:var(--muted);margin:0;font-size:12px}.doc-mini-list{gap:8px;display:grid}.doc-mini-list a,.doc-mini-link{border:1px solid var(--border);background:var(--surface-2);border-radius:8px;gap:4px;padding:12px;display:grid}.doc-mini-list span,.doc-mini-link span{color:var(--muted);font-size:13px}.admin-doc-list{align-content:start}.admin-doc-item{grid-template-columns:minmax(0,1fr) auto;align-items:stretch;gap:8px;display:grid}.admin-doc-item .doc-mini-link{min-width:0}.admin-user-list{gap:8px;max-height:460px;padding-right:2px;display:grid;overflow:auto}.admin-user-list-full{max-height:none;padding-right:0;overflow:visible}.admin-user-row{border:1px solid var(--border);background:var(--surface-2);border-radius:8px;grid-template-columns:auto minmax(0,1fr) auto auto auto;align-items:center;gap:10px;padding:12px;display:grid}.admin-user-avatar{border:1px solid var(--border);background:var(--surface);width:34px;height:34px;color:var(--text);border-radius:999px;place-items:center;font-size:13px;font-weight:600;display:grid;overflow:hidden}.admin-user-avatar img{object-fit:cover;width:100%;height:100%}.admin-user-row div{min-width:0}.admin-user-row div>strong,.admin-user-row div>span{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.admin-user-row div>strong{color:var(--text);font-weight:500}.admin-user-row div>span,.admin-user-row time,.admin-user-meta{color:var(--muted);white-space:nowrap;font-size:13px}.danger-button{border:1px solid color-mix(in srgb, var(--danger) 42%, var(--border));background:color-mix(in srgb, var(--danger) 12%, transparent);min-height:42px;color:var(--danger);cursor:pointer;border-radius:8px;justify-content:center;align-items:center;padding:0 12px;font-size:13px;font-weight:500;display:inline-flex}.danger-button:hover{background:color-mix(in srgb, var(--danger) 18%, transparent)}.danger-button:disabled{cursor:not-allowed;opacity:.55}.checkbox-label{grid-template-columns:auto 1fr;align-items:center;width:fit-content;display:flex!important}.checkbox-label input{width:auto;min-height:auto}.markdown-body{color:var(--text);margin-top:34px;line-height:1.75}.markdown-body h1,.markdown-body h2,.markdown-body h3{margin:28px 0 12px;font-weight:600;line-height:1.25}.markdown-body p,.markdown-body ul,.markdown-body blockquote,.markdown-body pre{margin:0 0 16px}.markdown-body a{color:var(--accent);text-decoration:underline}.markdown-body blockquote{border-left:3px solid var(--focus);color:var(--muted);padding-left:14px}.markdown-body code{background:var(--surface-2);border-radius:6px;padding:2px 5px}.markdown-body pre{border:1px solid var(--border);background:var(--surface);border-radius:8px;padding:16px;overflow-x:auto}.markdown-body pre code{background:0 0;padding:0}.legal-article{color:var(--muted);gap:30px;margin-top:30px;line-height:1.75;display:grid}.legal-effective-date{color:var(--subtle);margin:12px 0 0;font-size:13px}.legal-article section{gap:12px;display:grid}.legal-article h2{color:var(--text);margin:0;font-size:18px;font-weight:600}.legal-article p{margin:0}.legal-article ul,.legal-article ol{gap:7px;margin:0;padding-left:22px;display:grid}.legal-article li{padding-left:2px}.legal-article a{color:var(--text);text-decoration:underline;-webkit-text-decoration-color:var(--border-strong);text-decoration-color:var(--border-strong);text-underline-offset:3px}.legal-article a:hover{-webkit-text-decoration-color:var(--text);text-decoration-color:var(--text)}.legal-notice{border:1px solid var(--border);background:var(--surface);border-radius:10px;gap:7px;padding:18px 20px;display:grid}.legal-notice strong{color:var(--text);font-size:14px}.legal-help-text{color:var(--subtle);font-size:13px}.legal-table-wrap{border:1px solid var(--border);background:var(--surface);border-radius:10px;max-width:100%;overflow-x:auto}.legal-table{border-collapse:collapse;width:100%;min-width:760px;font-size:13px;line-height:1.65}.legal-table th,.legal-table td{border-right:1px solid var(--border);border-bottom:1px solid var(--border);text-align:left;vertical-align:top;padding:13px 14px}.legal-table th:last-child,.legal-table td:last-child{border-right:0}.legal-table tr:last-child th,.legal-table tr:last-child td{border-bottom:0}.legal-table thead th{background:var(--surface-2);color:var(--text);white-space:nowrap;font-weight:600}.legal-table tbody th{width:18%;color:var(--text);font-weight:600}.legal-definition-list{border:1px solid var(--border);background:var(--surface);border-radius:10px;margin:0;display:grid;overflow:hidden}.legal-definition-list div{border-bottom:1px solid var(--border);grid-template-columns:minmax(150px,.45fr) minmax(0,1fr);display:grid}.legal-definition-list div:last-child{border-bottom:0}.legal-definition-list dt,.legal-definition-list dd{margin:0;padding:12px 14px}.legal-definition-list dt{background:var(--surface-2);color:var(--text);font-weight:600}.support-channel-list{gap:8px;margin:0;padding:0;list-style:none;display:grid}.support-channel-list li{grid-template-columns:minmax(112px,.35fr) minmax(0,1fr);align-items:center;gap:12px;display:grid}.support-channel-list span{color:var(--subtle);font-size:13px}.support-channel-list a{overflow-wrap:anywhere;width:fit-content}.site-footer{border-top:1px solid var(--border);background:color-mix(in srgb, var(--surface) 54%, var(--bg));width:100%;color:var(--muted);flex:none;padding:34px clamp(20px,4vw,56px) 20px;font-size:12px}.site-footer a{width:fit-content;color:inherit;transition:color .16s}.site-footer a:hover,.site-footer a:focus-visible{color:var(--text)}.footer-main{grid-template-columns:minmax(220px,1.45fr) minmax(110px,.55fr) minmax(150px,.75fr) minmax(230px,1fr);gap:clamp(28px,5vw,68px);width:min(1180px,100%);margin:0 auto;display:grid}.footer-brand-block{align-content:start;gap:11px;max-width:290px;display:grid}.footer-brand{align-items:center;gap:9px;display:inline-flex}.footer-brand-mark{border:1px solid var(--border);background:var(--surface-2);border-radius:8px;width:30px;height:30px;display:block;overflow:hidden}.footer-brand-mark img{object-fit:cover;width:100%;height:100%;display:block}.footer-brand strong{color:var(--text);font-size:14px;font-weight:650}.footer-brand-block p{color:var(--subtle);margin:0;line-height:1.7}.footer-link-group{align-content:start;justify-items:start;gap:9px;display:grid}.footer-link-group>strong{color:var(--text);margin-bottom:2px;font-size:12px;font-weight:700}.footer-contact .support-channel-list{gap:7px}.footer-contact .support-channel-list li{grid-template-columns:68px minmax(0,1fr);gap:8px}.footer-contact .support-channel-list span{font-size:11px}.footer-contact .support-channel-list a{color:var(--muted);font-size:12px}.footer-bottom{border-top:1px solid var(--border);width:min(1180px,100%);color:var(--subtle);justify-content:space-between;gap:16px;margin:30px auto 0;padding-top:16px;display:flex}.footer-powered{flex:none}@media (max-width:900px){.footer-main{grid-template-columns:minmax(0,1.2fr) minmax(110px,.65fr) minmax(190px,1fr)}.footer-brand-block{grid-column:1/-1;max-width:420px}}@media (max-width:620px){.site-footer{padding:28px 18px 18px}.footer-main{grid-template-columns:repeat(2,minmax(0,1fr));gap:28px 22px}.footer-brand-block,.footer-contact{grid-column:1/-1}.footer-bottom{flex-direction:column;align-items:flex-start;gap:7px;margin-top:26px}}.support-channel-list.compact{flex-wrap:wrap;justify-content:center;gap:2px;display:flex}.support-channel-list.compact li{grid-template-columns:none;gap:2px;display:flex}.support-channel-list.compact li+li:before{color:var(--border-strong);content:"·";margin:0 5px}.support-channel-list.compact span{clip-path:inset(50%);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}.footer-powered{color:var(--subtle)}@media (max-width:900px){.hero-section,.page-heading,.admin-dashboard-heading{flex-direction:column;align-items:stretch}.admin-heading-actions{justify-items:start}.site-header{flex-wrap:wrap;justify-content:space-between;align-items:center}.header-left{flex-wrap:wrap;flex:auto;gap:6px 10px}.site-nav{flex-basis:auto;justify-content:flex-start;max-width:100%}.header-search{flex:100%;order:3;width:100%;min-width:0}.header-actions{flex-wrap:wrap;flex:none;justify-content:flex-end;margin-left:auto}.auth-panel{grid-template-columns:1fr}.auth-panel-copy{border-right:0;border-bottom:1px solid var(--border);min-height:auto}.admin-grid,.ticket-detail-shell{grid-template-columns:1fr}.admin-overview-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.doc-editor-layout{grid-template-columns:1fr}.doc-helper-panel{position:static}.ticket-side{order:-1}}@media (max-width:640px){.site-header{gap:8px;padding:8px 14px}.header-left{flex:100%;order:1;min-width:100%}.header-search{order:2}.header-search-popover{width:100%;left:0;transform:none}.brand-title{text-overflow:ellipsis;max-width:calc(100vw - 74px);overflow:hidden}.site-nav{scrollbar-width:none;flex-wrap:nowrap;width:100%;padding-bottom:2px;overflow-x:auto}.site-nav::-webkit-scrollbar{display:none}.site-nav a{white-space:nowrap;flex:none}.header-actions{order:3;justify-content:space-between;width:100%;margin-left:0}.user-menu{flex:1;min-width:0}.user-menu-trigger{width:100%;max-width:none}.user-trigger-text strong{max-width:calc(100vw - 150px)}.user-dropdown{width:min(100%,100vw - 28px);right:0}.page-shell,.narrow-shell,.article-shell,.auth-page,.ticket-detail-shell,.admin-dashboard-shell{width:min(100% - 28px,1180px);padding-top:28px}.admin-dashboard-heading{gap:18px}.admin-heading-button-row,.admin-heading-actions{width:100%}.admin-action-button{flex:1 1 0}.auth-panel-copy,.auth-panel-body{padding:22px}.auth-panel-copy{gap:14px}.search-form,.form-grid,.input-action-row,.stepper{grid-template-columns:1fr}.page-heading .primary-button,.page-heading .ghost-button,.panel-form .align-end{justify-self:stretch;width:100%}.admin-overview-grid{grid-template-columns:1fr}.admin-panel-header{flex-direction:column}.admin-panel-link{width:100%}.admin-ticket-action{justify-content:space-between;width:100%}.admin-user-row{grid-template-columns:auto minmax(0,1fr)}.admin-user-row .role-pill,.admin-user-row time,.admin-user-meta{grid-column:2;justify-self:start}.doc-editor-actions,.doc-template-bar{flex-direction:column;align-items:stretch}.doc-template-button{width:100%}.ticket-row{flex-direction:column;align-items:flex-start}.admin-doc-item{grid-template-columns:1fr}.doc-list-item{flex-direction:column;gap:6px}.doc-list-item .doc-date{white-space:normal}.legal-article{gap:26px}.legal-table{min-width:680px}.ticket-row h2,.ticket-row h3{white-space:normal;max-width:100%}.reply-card{grid-template-columns:30px minmax(0,1fr)}.reply-avatar{width:30px;height:30px}.info-table dl{grid-template-columns:1fr;gap:6px 0}.info-table dd{text-align:left}}@media (max-width:760px){.site-header{grid-template-columns:minmax(0,1fr) auto;gap:8px;min-height:58px;padding:9px 14px;display:grid}.header-left{flex-wrap:nowrap;flex:none;order:0;gap:8px;min-width:0}.brand{min-width:0}.brand-mark{background:0 0;width:32px;height:32px}.brand-title{text-overflow:ellipsis;align-items:center;max-width:calc(100vw - 102px);min-height:32px;display:inline-flex;overflow:hidden}.site-nav,.site-header>.header-search,.header-actions{display:none}.mobile-header-actions{justify-self:end;align-items:center;gap:6px;display:flex}.mobile-header-actions .theme-toggle,.mobile-menu-button{border-color:var(--border);width:38px;height:38px;min-height:38px;color:var(--text);background:0 0}.mobile-menu-button{display:inline-flex}.mobile-panel-close{background:0 0}.mobile-menu-backdrop{z-index:1001;cursor:default;background:#0000007a;border:0;width:100%;height:100%;display:block;position:fixed;inset:0}.mobile-nav-panel{z-index:1002;border-left:1px solid var(--border);background:var(--bg);overscroll-behavior:contain;pointer-events:none;visibility:hidden;grid-template-rows:auto minmax(0,1fr);width:min(360px,100vw - 22px);max-width:100%;padding:14px;transition:transform .18s,visibility .18s;display:grid;position:fixed;inset:0 0 0 auto;overflow-y:auto;transform:translate(104%);box-shadow:-18px 0 42px #00000047}.mobile-nav-panel.is-open{pointer-events:auto;visibility:visible;transform:translate(0)}.mobile-panel-head{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:14px;padding-bottom:14px;display:flex}.mobile-panel-head>div{gap:2px;min-width:0;display:grid}.mobile-panel-kicker,.mobile-panel-label{color:var(--subtle);font-size:12px;font-weight:700}.mobile-panel-kicker{font-size:14px}.mobile-panel-close{flex:none;display:inline-flex}.mobile-panel-content{align-content:start;gap:18px;padding:16px 0 4px;display:grid}.mobile-panel-section{gap:8px;display:grid}.mobile-nav-panel .header-search{z-index:1;width:100%;min-width:0}.mobile-nav-panel .header-search-icon{top:17px}.mobile-nav-panel .header-search-popover{width:100%;box-shadow:none;margin-top:8px;position:static;transform:none}.mobile-panel-nav{gap:7px;display:grid}.mobile-panel-nav>a,.mobile-policy-menu .policy-menu-trigger{border:1px solid var(--border);background:var(--surface);width:100%;min-height:42px;color:var(--text);border-radius:9px;justify-content:space-between;align-items:center;padding:0 12px;font-weight:600;display:flex}.mobile-panel-nav>a:hover,.mobile-policy-menu .policy-menu-trigger:hover,.mobile-policy-menu.is-open .policy-menu-trigger{border-color:var(--border-strong);background:var(--surface-2)}.mobile-policy-menu{width:100%}.mobile-policy-menu .policy-menu-popover{width:100%;max-height:0;box-shadow:none;border-width:0;margin-top:0;padding:0 5px;transition:max-height .22s cubic-bezier(.22,1,.36,1),margin-top .18s,padding .18s,border-width 0s linear .22s,opacity .14s,transform .18s cubic-bezier(.22,1,.36,1),visibility 0s linear .22s;position:static;overflow:hidden}.mobile-policy-menu.is-open .policy-menu-popover{border-width:1px;max-height:180px;margin-top:7px;padding:5px;transition-delay:0s}.mobile-policy-menu .policy-menu-popover a{justify-content:initial;min-height:0;padding:10px;display:grid}.mobile-panel-actions{gap:10px;display:grid}.mobile-panel-actions .ghost-button{border-color:var(--border);background:var(--surface);width:100%;min-height:42px;color:var(--text)}.mobile-panel-actions .user-menu,.mobile-panel-actions .user-menu-trigger{width:100%;max-width:none}.mobile-panel-actions .user-dropdown{width:100%;max-height:0;box-shadow:none;border-width:0;margin-top:0;padding:0 12px;transition:max-height .22s cubic-bezier(.22,1,.36,1),margin-top .18s,padding .18s,border-width 0s linear .22s,opacity .14s,transform .18s cubic-bezier(.22,1,.36,1),visibility 0s linear .22s;position:static;overflow:hidden}.mobile-panel-actions .user-menu.is-open .user-dropdown{border-width:1px;max-height:420px;margin-top:8px;padding:12px;transition-delay:0s}.mobile-panel-actions .user-trigger-text strong{max-width:calc(100vw - 156px)}.hero-section,.page-heading{gap:16px}.hero-actions{width:100%}.hero-actions .primary-button,.hero-actions .ghost-button{flex:100%}.ticket-title-block,.ticket-body,.reply-form,.ticket-side-card{padding:16px}.ticket-title-top,.ticket-section-header,.reply-thread-header{flex-direction:column;align-items:flex-start}.attachment-list a{justify-content:space-between;width:100%}}@media (max-width:420px){.mobile-nav-panel{border-left:0;width:100%}.brand-title{max-width:calc(100vw - 92px)}.mobile-panel-actions .user-trigger-text strong{max-width:calc(100vw - 128px)}.legal-notice{padding:16px}.legal-definition-list div,.support-channel-list li{grid-template-columns:1fr;gap:2px}.support-channel-list.compact li{display:flex}.footer-support{flex-direction:column;gap:2px}}@media (prefers-reduced-motion:reduce){.ticket-progressive-reveal{animation:none}::view-transition-old(root){animation:none}::view-transition-new(root){animation:none}.mobile-nav-panel,.policy-menu-trigger svg,.policy-menu-popover,.header-search-popover,.user-dropdown,.custom-select-menu,.user-menu-trigger>svg,.custom-select-trigger svg{transition:none}.login-page-transition,.page-transition{animation:none}.pointer-click-layer{display:none}.theme-toggle svg{animation:none}}.visually-hidden{clip:rect(0, 0, 0, 0)!important;white-space:nowrap!important;border:0!important;width:1px!important;height:1px!important;padding:0!important;position:absolute!important;overflow:hidden!important}.ticket-detail-shell{width:min(1360px,100% - 28px);padding:34px 0 70px;display:block}.ticket-detail-shell>.back-link{margin:0 0 10px 4px}.ticket-detail-panel{border:1px solid var(--border);background:var(--surface);box-shadow:var(--shadow);border-radius:18px;overflow:hidden}.ticket-detail-header{border-bottom:1px solid var(--border);align-items:center;min-height:48px;padding:10px 24px;display:flex}.ticket-detail-header h1{overflow-wrap:anywhere;min-width:0;color:var(--text);margin:0;font-size:clamp(16px,1.7vw,19px);font-weight:700;line-height:1.4}.ticket-detail-content{grid-template-columns:230px minmax(0,1fr);min-height:410px;display:grid}.ticket-metadata{border-right:1px solid var(--border);background:var(--surface);align-content:space-between;gap:28px;min-width:0;padding:18px 22px 22px;display:grid}.ticket-metadata dl{gap:20px;margin:0;display:grid}.ticket-metadata dl>div{gap:2px;min-width:0;display:grid}.ticket-metadata dt,.ticket-metadata-attachments h2{color:var(--text);letter-spacing:.015em;margin:0;font-size:12px;font-weight:800}.ticket-metadata dd,.ticket-metadata-attachments p{min-width:0;color:var(--muted);overflow-wrap:anywhere;margin:0;font-size:13px}.ticket-metadata dd .status-badge{margin-top:2px}.ticket-metadata-attachments{gap:7px;min-width:0;display:grid}.ticket-metadata .attachment-list{display:grid}.ticket-metadata .attachment-list a{max-width:100%}.ticket-conversation{background:var(--surface-2);border-radius:15px;grid-template-rows:minmax(0,1fr) auto;gap:16px;min-width:0;margin:16px;padding:16px;display:grid}.ticket-message-list{align-content:start;gap:12px;min-width:0;display:grid}.reply-card{border:1px solid color-mix(in srgb, var(--border) 78%, transparent);background:var(--surface);width:fit-content;min-width:0;max-width:min(78%,720px);box-shadow:none;border-radius:15px 15px 4px;grid-template-columns:minmax(0,1fr);justify-self:end;gap:0;padding:0;display:grid;overflow:hidden}.reply-card:hover{border-color:var(--border-strong);background:var(--surface)}.reply-card.requester-reply{border-right:3px solid color-mix(in srgb, var(--accent) 58%, var(--border))}.reply-card.admin-reply{border-left:3px solid var(--accent);background:color-mix(in srgb, var(--primary-soft) 26%, var(--surface));border-radius:15px 15px 15px 4px;justify-self:start}.reply-message-head{background:color-mix(in srgb, var(--surface-2) 32%, transparent);justify-content:flex-end;align-items:center;gap:12px;padding:12px 14px;display:flex}.reply-message-head .reply-meta{text-align:right;justify-items:end;gap:1px 6px;display:grid}.admin-reply .reply-message-head{justify-content:flex-start}.admin-reply .reply-message-head .reply-meta{text-align:left;justify-items:start}.admin-reply .reply-message-head .reply-avatar{order:-1}.reply-message-head .reply-meta strong{grid-row:1}.reply-message-head .reply-role-badge{grid-row:1;margin-left:6px}.reply-message-head .reply-meta time{grid-column:1/-1;font-size:12px}.reply-avatar{border-color:color-mix(in srgb, var(--danger) 35%, var(--border));background:color-mix(in srgb, var(--danger) 12%, var(--surface-2));width:36px;height:36px;color:var(--danger);flex:0 0 36px}.reply-avatar .avatar-placeholder-icon{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.9px;width:21px;height:21px}.reply-message-content{border-top:1px solid color-mix(in srgb, var(--border) 78%, transparent);gap:10px;min-width:0;padding:13px 16px 14px;display:grid}.reply-body{color:var(--muted);overflow-wrap:anywhere;line-height:1.7}.attachment-list a{background:0 0;min-width:0;padding:8px 10px}.attachment-list a:hover{background:color-mix(in srgb, var(--surface-2) 72%, transparent)}.attachment-list a svg{fill:none;width:17px;height:17px;stroke:var(--danger);stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;flex:none}.attachment-list a strong{text-overflow:ellipsis;white-space:nowrap;min-width:0;font-weight:600;overflow:hidden}.attachment-list a span{flex:none}.reply-form.reply-composer{box-shadow:none;background:0 0;border:0;border-radius:0;margin:0;padding:0;display:block}.reply-composer>.form-error{margin-bottom:8px}.reply-composer-row{border:1px solid var(--border);background:var(--surface);border-radius:13px;grid-template-columns:32px minmax(0,1fr) 34px;align-items:end;gap:8px;min-height:44px;padding:4px;display:grid}.reply-composer-row:focus-within{border-color:var(--focus);box-shadow:0 0 0 3px color-mix(in srgb, var(--focus) 18%, transparent)}.reply-composer textarea{min-height:34px;max-height:140px;box-shadow:none;color:var(--text);resize:none;background:0 0;border:0;outline:0;padding:7px 4px 5px;line-height:1.45;overflow-y:hidden}.reply-composer textarea:focus{box-shadow:none;border:0}.composer-upload{align-self:end;position:relative}.composer-upload .file-drop.compact{width:32px;min-height:34px;color:var(--muted);background:0 0;border:0;border-radius:9px;place-items:center;display:grid}.composer-upload .file-drop.compact:hover,.composer-upload .file-drop.compact.is-dragging,.composer-upload .file-drop.compact.has-file{background:var(--surface-2);color:var(--text);border:0}.composer-upload .file-drop svg{fill:none;stroke:currentColor;stroke-linecap:round;stroke-width:1.8px;width:19px;height:19px}.composer-upload .file-upload-preview{z-index:5;width:min(320px,100vw - 76px);position:absolute;bottom:calc(100% + 10px);left:-5px;box-shadow:0 12px 28px #00000038}.reply-send-button{background:var(--primary);color:#fff;cursor:pointer;border:0;border-radius:8px;place-items:center;width:34px;height:34px;padding:0;display:grid}.reply-send-button:hover{background:var(--primary-strong)}.reply-send-button:disabled{cursor:not-allowed;opacity:.5}.reply-send-button svg{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.8px;width:18px;height:18px}.ticket-closed-message{border:1px solid var(--border);background:var(--surface);color:var(--muted);border-radius:10px;margin:0;padding:12px 14px}@media (max-width:900px){.ticket-detail-content{grid-template-columns:1fr}.ticket-metadata{border-right:0;border-bottom:1px solid var(--border);align-content:start}.ticket-metadata dl{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-metadata-attachments{align-content:start}}@media (max-width:640px){.ticket-detail-shell{width:min(100% - 20px,1360px);padding-top:24px}.ticket-detail-panel{border-radius:14px}.ticket-detail-header{padding:12px 16px}.ticket-metadata{padding:16px}.ticket-metadata dl{grid-template-columns:1fr;gap:14px}.ticket-conversation{gap:10px;margin:10px;padding:10px}.reply-card{grid-template-columns:minmax(0,1fr);max-width:90%}.reply-message-head{align-items:flex-start;padding:11px 12px}.reply-message-content{padding:12px 13px 13px}.reply-message-head .reply-meta time{max-width:230px}.attachment-list a{width:100%}}
